BCHS Emerging Leaders Program: Laura Tremblay

As Patient Experience Specialist, Laura Tremblay feels as though her role already embodies qualities of leadership that inspire her.

“I attempt to model compassion, care, active listening, and support,” she says. “People come to me with the good, the bad, and everything in between, and I need to work with them to resolve concerns, share positive feedback, and bridge the gap between patients and staff.”

After graduating from university in her 40’s, recently completing her postgraduate diploma in Death and Dying and now working on completing the Medical Assistance in Dying (MAID) curriculum through Canadian Association of MAID Assessors and Providers (CAMAP) for her MAID coordinator role, Laura is no stranger to continuous development.

“I’m a lifelong learner,” she shares. “I’m always open to learning something new.”

As the next natural step, Laura was encouraged by a former leader to participate in the BCHS Emerging Leaders Program.

“She was an outstanding person who led with a quiet strength,” Laura reflects. “The way she upheld her team with both support and independence made me want to develop skills to lead like that.”

One of the key takeaways from the BCHS Emerging Leaders Program is its ability to provide participants with an insight into their own personality and how those traits will aid or hinder their leadership.

“The program gives you an opportunity to identify potential weaknesses, learn from them, and find ways to turn them into strengths,” she says.

After completing the Myers-Briggs assessment, Laura discovered that she’s considered an introvert despite always feelings more extraverted.

“I learned something about myself, and this insight provided me an alternative perspective to consider my interactions and responses with others,” she shares.

Unsure of whether a formal leadership role is in her future, Laura remains confident in her ability to form connections and relationships with those around her.

As a final piece of advice Laura shares: “You may not like the rules, but if you can appreciate why they are in place, you start to see them not as a barrier but rather as a guard rail, meant to direct you in a safe way.”

BCHS invests in the development of future leaders. Congratulations to Laura who recently graduated from our in-house Emerging Leaders program. For more information on current career, volunteer, and patient and family advisor opportunities, visit: www.bchsys.org/careers