Visiting Hours and Information

Brant Community Healthcare System is focused on a patient experience of safety, transparency, respect, dignity, engagement and participation. Flexible visiting hours have been shown to improve patients' well-being and enhance their satisfaction. As such, the BCHS has a 24 hour, 7 day a week visitor policy; however, visitation is based upon the condition, care needs and expressed wishes of each patient or of a patient's roommate.

The hours between 9:00 p.m. and 6:00 a.m. are considered quiet time. Visitors are asked to speak softly, avoid the use of noisy electronic equipment and avoid lighting that may disturb other patients.

Visitors who attend between 9:00 p.m. and 6:00 a.m. must sign in with Security Services and obtain a temporary visitor pass. Likewise, visitors who are already on the unit at 9:00 p.m. and plan to stay longer are also required to sign in with Security Services and obtain a temporary visitor pass.

Visitors are discouraged from visiting a patient if they, or their children, are feeling sick, have a fever, cough, diarrhea or are vomiting.

All visitors are encouraged to clean their hands with alcohol hand sanitizer upon entering the hospital, as well as before entering and after exiting the patient room.

Hospital Access

Between 6:00 a.m. and 9:00 p.m. Monday through Friday, all hospital entrances are open for public access. Access to the Emergency Department at BCHS is available 24 hours a day, 7 days a week for all emergency patients.

Between 9:00 p.m. and 6:00 a.m. Monday through Friday, the main hospital entrances are closed to the public. Visitors can access the hospital through Security Services located inside the Emergency Department Entrance on Terrace Hill Street, across from McClure Ave.

Safe-Walk Program

To ensure safe and secure access to BCHS at any time of the day, or night, Security Services offers the Safe-Walk Program. This program is available to all patients, visitors and staff members 24 hours a day, 7 days a week.

Please call Security Services at 519-732-0581 or Ext. 4949 to use this service. Security Services personnel will meet you at a prearranged location to escort you between the hospital and your vehicle or the bus stops located in the immediate vicinity of the Hospital.