Patient and Family Advisors

What is a Patient and Family Advisor?

Patient and family advisors (PFAs) engage and partner with Brant Community Healthcare System's executive, staff, patients and families to improve the overall patient experience. PFAs help meet the needs and priorities of our patients, families and communities by sharing their perspective, valuable in-sights and first-hand knowledge on items that impact the patient/family experience. PFAs work collaboratively with the organization to ensure the best possible experience for patients, family members and caregivers.

What does the PFA role entail?

Share your patient/family perspective on any system improvements
Direct input and influence on policies, programs and practices that shape the care and services that patients receive at that Brant Community Health System
Understand and support Patient and Family Centered Care
Generate new ideas to improve the standards of care
Gather information from patients and families and then sharing this with the organization to improve processes
Participate in committees of interest to bring a patient/family perspective
Give advice for specific projects that may affects the care patients are receiving. This may involve attendance at meetings, participating in focus groups and surveys, helping to develop new materials and sharing personal stories.

Could you be a patient and Family Advisor?

We are looking for patients or families of patients that have experienced care at the BCHS within the past two years who:

Are comfortable speaking in a group and interacting with others
Are good listeners and communicators
Believe that their experiences will make a difference for others
Have an open mind and a positive approach

How to become a Patient and Family Advisor

If you would like to apply for this volunteer position, please fill out the application form here and return it to patientrelations@bchsys.org or mail to:

Patient Relations Coordinator
Brant Community Healthcare System
200 Terrace Hill Street
Brantford, ON N3R 1G9