Emergency Department
The Brant Community Healthcare System Emergency Department is located at 200 Terrace Hill Street, Brantford
The Emergency Department is open 24 hours per day, every day and is staffed by a specially trained team of emergency physicians and nurses who use guidelines from the Ontario Ministry of Health & Long-Term Care to make sure the sickest patients are seen first. Jump to Current Emergency Department wait times.
When to Visit the Emergency Department
*** NEW: Brant Community Healthcare System (BCHS) has partnered with Rocket Doctor to trial a new service giving patients with an alternative option to the Emergency department (ED), while still providing access to appropriate health services. You may be able to avoid visiting the ED by accessing virtual services through Rocket Doctor. BCHS’s Emergency department (ED) experiences overwhelming patient volumes during the winter months due to cold and flu season.
To access the BCHS’s page on Rocket Doctor, use the following link: Brant Community Healthcare System | Rocket Doctor. Please note that Rocket Doctor is NOT a substitute for emergency services.
Click here to access a helpful guide on when to seek different types of care. If you are not experiencing an emergency, but require care, consider accessing other care options. Jump to a list of community clinics.
If you visit the Emergency Department, please bring:
- Your health card
- A list of your current medications or medication containers
- A friend or family member who can help you
Considerations for Pediatric Patients
As we continue to navigate the severe pressures on our Emergency Department, we are also experiencing dramatic increases in the number of pediatric patients in the ED who are in need of care. In an effort to help alleviate the intense demands in our Emergency Department during cold and flu season, please consider the following educational materials on how to best manage and monitor a child's condition at home before visiting the Emergency Department.
The Brantford Childrens Walk-in Clinic provides specialized care for children as young as newborns and up to the age of 18. No appointment necessary and services are covered by OHIP. The clinic is located at 225 Fairview Drive, or call (519) 304-5460.
Videos sourced as part of the TREKK (Translating Emergency Knowledge for Kids) educational series for patients and families.
| Caring for your child’s cough, cold, and wheeze at home |
| Bronchiolitis is a viral infection, commonly caused by respiratory syncytial virus (RSV), that affects the lower part of the lungs. It mainly affects babies and young children under 2 and is very contagious. This video provides information on the symptoms of bronchiolitis, how to manage it at home, and when to seek emergency care. |
| Caring for your child's fever at home |
| Fevers are the body’s natural response to infection. It can be scary when your child has a fever, but fevers will not hurt your child. This video provides information about how to take your child’s temperature, how to manage their symptoms, and when to seek health care. |
| Caring for your child's ear infection at home |
| Acute otitis media (or middle ear infections) are infections caused by viruses or bacteria and are very common in children. This video provides useful information for parents and families about symptoms, how to manage symptoms, and when to seek care for a child who has an ear infection. |
| Caring for your child's Hand-Foot-Mouth disease at home |
| Hand-foot-mouth disease or coxsackie is a common viral illness that most children get at some point that can cause symptoms including fever, rash, spots in the mouth and decreased feeding. This short video will help you to understand what to expect when your child has coxsackie and how you can care for them. |
ED Wait Times
Please Note: We are experiencing high patient volumes and staffing pressures that will result in longer than average wait times for non-emergent conditions. The sickest patients are always treated first. You may not be seen in the order of your arrival.
Patients waiting to
see a physician
Average time to
see a physician
Longest wait time to
see a physician
Trend is decreasing.
Last updated: Monday December 12th, 09:45:03 AM (Updated every 15 minutes)
What is the Number of Patients waiting?
This is the total number of triaged patients waiting to be seen by a physician. It includes patients in the waiting room and the emergency department. Patients who have not been triaged are not included in this number.
What is Average Time to See a Physician?
Average time to see a physician is the time between when you are greeted or triaged and the first time you see a physician. Typically, 25% of patients will be seen in LESS than the average wait time to see a physician.
What is Longest Wait Time?
Longest wait time is the time for the person who has been waiting the longest without seeing a physician. Typically, 75% of patients will be seen in LESS than the longest time to see a physician. Depending on patient need and volume, approximately 25% of patients will have to wait longer to see a physician than the longest time recorded.
What is Trend?
If the current average time to be seen by a physician is longer than 15 minutes ago, there is an upward trend. When the wait time is longer than 15 minutes shorter, there is a downward trend. Click on Trend for data gathered in the past 24 hours.
If you have any doubts, call 9-1-1.
If it is not an emergency but you still require care, please call your family physician, visit The Willett Urgent Care Centre or call Health811 at 8-1-1, available 24 hours a day.
Other Care Options:
St. Leonard's Community Services
(519) 759-8830
24 Hour Crisis line: (519) 759-7188
Brantford Medical
300 King George Road, Unit H4
(519) 304-8010
Monday - Friday: 9:00 a.m. - 6:00 p.m. (lunch break 1:00 p.m. - 2:00 p.m.)
Saturday: 9:00 a.m. - 1:00 p.m.
Closed Sundays
Blue Ridge Walk-in Clinic
595 West St, Unit C
(519) 304-8984
Monday - Friday: 9:00 a.m. - 6:00 p.m.
Saturday: 10:00 a.m. - 3:00 p.m.
Closed Sundays
Bonavista Medical Centre
265 King George Road, Unit 104
(519) 759-4060
Monday - Friday: 9:00 a.m. - 5:00 p.m.
Closed weekends
Brantford Childrens Walk-in Clinic
225 Fairview Drive, North Plaza
(519) 304-5460
Monday - Tuesday: 10:00 a.m. - 7:30 p.m.
Wednesday, 10:00 a.m. - 5:30 p.m.
Thursday - Friday: 10:00 a.m. - 7:30 p.m.
Saturday: 10:00 a.m. - 3:30 p.m.
Closed Sundays and Public Holidays
Brantford West Medical Centre
164 Colborne St. West, Unit 2A
(519) 304-9200
Monday - Friday: 10:00 a.m. - 7:00 p.m.
Saturday - Sunday: 10:00 a.m. - 3:00 p.m.
Grey-Gretzky Medical Centre
422 Grey Street
(519) 759-7444
Monday - Friday: 10:00 a.m. - 6:00 p.m.
Saturday - Sunday: 10:00 a.m. - 2:00 p.m.