Preparing for Your Stay

Coming to the hospital can be nerve wracking for some. Here is some information to make your stay a little bit easier. Here are some common topics that patients ask about.

Click here to read the Patient and Family Handbook.

Where do I register?

Most scheduled patients start by registering at the main desk in the D Wing Lobby. You can find out which parking lots are closest.

What should I bring with me?

Bring canes, walkers, wheelchairs, hearing aids, dentures, eyeglasses, or any other aid you use.
You are responsible for supplying your own toiletries and personal items such as toothbrush, toothpaste, hand soap, shampoo, tissues, deodorant, razor, shaving cream, comb and brush. Do not use powders and aerosol sprays as they may trigger the fire alarm. Due to patient and staff allergies, fragrance-free products are required.
You may wish to bring your own pajamas, a robe, slippers, or your own pillow.
Please bring all medications you are currently taking in their original containers, including any non-prescription medication, vitamins, and herbal remedies.
A change of clothes for going home.

What should I leave at home?

Please leave all valuables at home. This includes large amounts of cash and other valuables. Staff can not be responsible for lost valuables.

Does the hospital have wifi?

Thanks to the support of the Brant Community Healthcare System Foundation, through a donation from Cable Assembly Systems, Inc., free wifi is available throughout Brantford General Hospital. Connect with the “Guest” network and follow instructions.

How do I rent a TV or telephone?

Entertainment and TV rental services are available right at the bedside, provided by HealthHub Patient Engagement Solutions. Patients or their loved ones can complete the rental process by either filling out a rental form that is available at or near all nursing stations, or by calling EXT 4224.

www.ConnectMyBed.ca is available 24/7 to also help answer questions related to local channel guides and request customer service assistance.

Can I have mail sent to me?

Mail sent to the hospital for patients will be delivered to them. Please have your family and friends address mail as follows:

Your full name

200 Terrace Hill St,

Brantford, ON, N3R 1G9

If your mail arrives after you have been discharged, it will be destroyed. E-Cards are always an option!

Can my pet visit?

BCHS understands that pets can help the wellbeing of patients. If you would like your pet to visit you or your family member, please speak to a member of the healthcare team who can help you to make these arrangements.