Personal Health Records

If you are looking to make a request for record(s) under the Freedom of Information & Protection of Privacy Act, please visit our Freedom of Information page.

How to Request Personal Health Records

We respect your right to access your own personal health information regarding the treatment you received at Brant Community Health Care System. We share your personal health information with health care providers so they may treat and assess you. To access your information you may speak to your physician or contact our Release of Information office.

To request your medical records, please complete this permission to disclose form and return the original to:

Release of Health Records
Brant Community Healthcare System
200 Terrace Hill Street
Brantford, ON N3R 1G9

Frequently Asked Questions

How do I get a copy of my personal health records?

You can receive a copy of your health records by providing a signed consent form, prepayment, photo identification and legal documentation if necessary.

What happens if I am inquiring about records for a deceased patient?

To obtain records for individuals who are deceased, original legal documentation of a will is required. If these documents are not available please contact Release of Information staff for further instructions.

Does it cost me anything to request medical information?

To cover the cost of time and supplies there is an administrative fee for requests. The base fee structure is set by the Information and Privacy Commissioner of Ontario. Additional fees may be charged by BCHS according to the table below:

Requests for Personal Health Record	$30 for first 20 pages and $0.25 for each page thereafter
To view your Personal Health Record (Supervised) Appointment is necessary	$6.75 for every 15 minutes
Proof of Attendance	$30
Proof of Birth (Date, Time, Weight and Delivery Doctor)	$30
Production of a CD (Diagnostic Imaging)	$30
Insurance Company (original consent required – fax documents not accepted)	$160 for the 20 pages and $0.25 for each page thereafter
Lawyer Requests (original consent required – fax documents not accepted)	$30 for first 20 pages and $0.25 for each page thereafter

Patient Portal | MyChart and ConnectMyHealth

What is a patient portal?

A patient portal is a secure online website or app that gives you convenient, 24-hour access to your personal health information from anywhere with an Internet connection. Using a secure username and password, you can view your hospital health information electronically from participating organizations/sites across South Western Ontario.

MyChart to be replaced with ConnectMyHealth

Patients who have a South Western Ontario (SWO) MyChart account can continue to have access to their data from participating regional hospitals via MyChart until March 31, 2023 (extended from the previously-communicated December 31, 2022).

If you already have a MyChart account, please be advised that after March 31, 2023, you will not be able to use your MyChart account to view your health records from hospitals located in South Western Ontario.

A new patient portal called ConnectMyHealth will soon be available for registration, that will allow you to view your health records from hospitals located in South Western Ontario.

Important: Patients who did not already have a SWO MyChart account prior to the published September 14, 2022 registration cut-off date will not be able to create/register a new SWO MyChart account. However, they can continue to access their health records from the health care facility where they have received care.

If the information you are requesting is contained in a provincial health repository please contact ehealth Ontario.