How Patient and Family Advisors Are Transforming Care at the Bedside
Photo (from left to right): David Young, former patient, Darlene Jewer, former patient, Nancy Young, Patient Family Advisor and Harold Stahl, Chair of CEO’s Patient and Family Advisor Council.
At Brant Community Healthcare System (BCHS), listening to patients and families is more than a value — it is a practice woven into everyday care.
Back in the Fall of 2023, BCHS launched the Patient Experience Rounding Program, a volunteer-based initiative designed to strengthen partnerships between patients, families, and the hospital. The program began on the Stroke Unit at Brantford General Hospital and was intentionally co-designed with Patient and Family Advisors (PFAs) to ensure a compassionate, inclusive, and unbiased approach to gathering feedback during a patient’s hospital stay.
What makes the BCHS model unique is who leads these conversations. Instead of clinical staff conducting rounds, the discussions are led by PFAs — individuals with lived experience as patients or family members in the health care system. Their role is simple but powerful: to listen.
Read more about our Patient Experience Rounding Program recently featured in the Ontario Hospital Association: Health System News How Patient and Family Advisors Are Transforming Care at the Bedside
Contact Us
The Brantford General
200 Terrace Hill Street
Brantford, ON
N3R 1G9
519-751-5544
The Willett, Paris
238 Grand River St. North
Paris, ON
N3L 2N7
519-442-2251
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