Emergency Department

The Brant Community Healthcare System Emergency Department is located at 200 Terrace Hill Street, Brantford

The Emergency Department is open 24 hours per day, every day and is staffed by a specially trained team of emergency physicians and nurses who use guidelines from the Ontario Ministry of Health & Long-Term Care to make sure the sickest patients are seen first.

Please note the Ambulatory Assessment Area - Zone 7 (lower acuity area) is open from 8am to 12am and all patients will be triaged through the main department.

ED Wait Times

Please Note: We are experiencing high patient volumes and staffing pressures that will result in longer than average wait times for non-emergent conditions. The sickest patients are always treated first. You may not be seen in the order of your arrival.

For information on alternative options to access care in Brantford and Brant County, click here.

What is the Number of Patients waiting?

This is the total number of triaged patients waiting to be seen by a physician. It includes patients in the waiting room and the emergency department. Patients who have not been triaged are not included in this number.

What is Average Time to See a Physician?

Average time to see a physician is the time between when you are greeted or triaged and the first time you see a physician. 90% of our patients will see a physician in this amount of time.

What is Trend? 

If the current average time to be seen by a physician is longer than 15 minutes ago, there is an upward trend. When the wait time is longer than 15 minutes shorter, there is a downward trend. Click on Trend for data gathered in the past 24 hours.

When to Visit the Emergency Department

If you have any doubts, call 9-1-1.

If it is not an emergency but you still require care, please call your family physician, visit The Willett Urgent Care Centre or call Health811 at 8-1-1, available 24 hours a day.

If you are not experiencing an emergency, but require care, consider accessing other care optionsJump to a list of community clinics. 

If you visit the Emergency Department, please bring:

  • Your health card
  • A list of your current medications or medication containers
  • A friend or family member who can help you

Considerations for Pediatric Patients

As we continue to navigate the severe pressures on our Emergency Department, we are also experiencing dramatic increases in the number of pediatric patients in the ED who are in need of care. In an effort to help alleviate the intense demands in our Emergency Department during cold and flu season, please consider the following educational materials on how to best manage and monitor a child's condition at home before visiting the Emergency Department.

The Brantford Childrens Walk-in Clinic provides specialized care for children as young as newborns and up to the age of 18. No appointment necessary and services are covered by OHIP. The clinic is located at 225 Fairview Drive, or call (519) 304-5460.

Videos sourced as part of the TREKK (Translating Emergency Knowledge for Kids) educational series for patients and families.

Bronchiolitis is a viral infection, commonly caused by respiratory syncytial virus (RSV), that affects the lower part of the lungs. It mainly affects babies and young children under 2 and is very contagious. This video provides information on the symptoms of bronchiolitis, how to manage it at home, and when to seek emergency care.

 

 

Fevers are the body’s natural response to infection. It can be scary when your child has a fever, but fevers will not hurt your child. This video provides information about how to take your child’s temperature, how to manage their symptoms, and when to seek health care.

 

 

Acute otitis media (or middle ear infections) are infections caused by viruses or bacteria and are very common in children. This video provides useful information for parents and families about symptoms, how to manage symptoms, and when to seek care for a child who has an ear infection.

Hand-foot-mouth disease or coxsackie is a common viral illness that most children get at some point that can cause symptoms including fever, rash, spots in the mouth and decreased feeding. This short video will help you to understand what to expect when your child has coxsackie and how you can care for them.

 

 

Support the BCHS Foundation

The BCHS Foundation is committed to raising critical funds to support the top priority needs of the Brantford General Hospital and the Willett Urgent Care Centre.