Civility and Respect

What is civility?

Civility and respect exist in a workplace where individuals treat one another and the communities they serve with dignity, empathy and cultural awareness. A respectful environment values all voices, acknowledges differences and encourages interactions grounded in equity, inclusion and mutual respect. It involves being mindful of power dynamics, recognising diverse lived experiences and fostering belonging for everyone.

Why focus on this?

To create a welcoming environment where every person – patient, visitor, team member or community member – feels respected and valued, inclusive of identity, role, background or circumstance. This will increase safety, reduce stress, build relationships and foster excellence.

When all members of TeamBCHS demonstrate civility,

• We are considerate and fair in our interactions with each other
• We give and receive feedback to improve relationships and performance
• We engage in active listening with open minds
• We handle conflict effectively
• We treat people from all backgrounds fairly