Brant Community Healthcare System (BCHS), including the BCHS Foundation, is committed to welcoming people with disabilities who are accompanied by a service animal on the parts of its premises that are open to the public and other third parties. When a service animal accompanies a patient, visitor, employee or medical staff member, the animal is granted access into all areas of the hospital permitted to others except those areas that require special precautions/attire (e.g. personal protective equipment) and alternatives are not available (e.g. OR). All reasonable efforts are to be made to accommodate the patient with a service animal.
Accessibility
Brant Community Healthcare System is committed to excellence in serving all patients/clients, including people with disabilities.
You can download and review the BCHS Integrated Accessibility Multi Year Plan in PDF format.
Documents and policies under the AODA Customer Service Standard will be provided to a person with a disability in a mutually agreed upon format that takes into account the person's disability. This information will be provided as soon as practicable.
If any emergency procedures, plans or public safety information are made available to the public, they will be provided to a person with a disability in a mutually agreed upon format that takes into account the person's disability, as required by AODA Integrated Accessibility Standards. This information will be provided as soon as practicable.
In support of improving care with better communication, BCHS recently launched a new translations vendor, Voyce, to provide a service that brings live interpreters into our facilities within seconds.
Voyce is a translation service that employs professional medically trained language interpreters to connect patients/families and care teams to communicate effectively. With the capacity to support more than 240 languages, Voyce’s medical interpreters also provide support in Arabic, Spanish, Ukrainian, Cantonese and Vietnamese, some of the most requested languages at BCHS.
Additionally, languages for interpretation through Voyce include American Sign Language (ASL) and Indigenous languages such as Cree and Ojibway.
Voyce Translation Services is free of charge and is available in both inpatient and outpatient departments/units. Please ask a member of your care team if you would like to access this service.
Accessibility for Ontarians with Disabilities Act (AODA) Reports
Providing Feedback on Accessibility at BCHS
If you have any concerns or feedback regarding accessibility, please contact our Patient Experience Office:
| By phone: | 519-751-5544 ext. 2395 |
| In Person: | Patient Experience Office, E-Wing, Level Main |
| By Mail: | Office of Patient Experience 200 Terrace Hill Street Brantford, ON N3R 1G9 |
Contact Us
The Brantford General
200 Terrace Hill Street
Brantford, ON
N3R 1G9
519-751-5544
The Willett, Paris
238 Grand River St. North
Paris, ON
N3L 2N7
519-442-2251
Support the BCHS Foundation
The BCHS Foundation is committed to raising critical funds to support the top priority needs of the Brantford General Hospital and the Willett Urgent Care Centre.