July 20, 2018

Over the past week, the Emergency Department at BCHS has been seeing a larger than normal number of daily patients, many of whom have required admittance to the hospital.  At the same time, we have had a surge of patients with very complex medical needs who require continued acute hospital care or community care supports before they are discharged home or transferred to another care setting, such as a long-term care home. 

Because of these pressures some elective surgeries have been deferred and waits for an inpatient bed from the Emergency Department may have been longer than usual.

BCHS leadership, physicians and staff are working diligently to address these issues.   We have made some changes over the past number of months, such as adding a “See and Treat” area and adding a triage nurse that have had an impact.  We are also working with community healthcare partners  to identify Emergency Department patients who might be able to avoid admission if provided with needed supports in the community.

How you can help

If you need immediate, emergency medical attention, please call 9-1-1.  Do not hesitate to come to the hospital.  The BCHS Emergency Department is open 24/7, every day of the year.

Before coming to BCHS, these are some things to consider:

1. It is important to know when to come to the Emergency Department versus other types of care, such as the Urgent Care Centre at The Willett. You can find out more at http://www.bchsys.org/hospital/patients/emergency/?cID=407

2. When you visit bring the following with you:

  • Your Ontario Health Insurance (OHIP) card
  • Your medications and vitamins in their original bottles
  • A list of your known allergies
  • Any dietary restrictions
  • A family member or friend who can help you

BCHS is not the only hospital experiencing these pressures.  Hospitals across Ontario are experiencing increasing volumes with patients who present with multiple health issues.  We are continually working with the LHIN and Ontario Hospital Association to identify additional resource needs so that we can provide faster, safer care. 

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