Patient Relations

If you have feedback about your experience at Brant Community Healthcare System, we would like to hear from you. It helps us to provide the best healthcare possible when we hear the things that we do well and what we need to improve.

The Patient/Client Experience Officer is available to help support patients, their family and the community when they have complaints, compliments, suggestions or questions about their experience at Brant Community Healthcare System. We have a formal process to investigate, resolve and record complaints and to recommend improvements based on the feedback that we get. If you have a concern, it will be responded to in a respectful and supportive manner.

Brant Community Healthcare System has a Patient Declaration of Values which helps patients to know what to expect when they receive care. It was developed with patients and community members and guides patient relations at our hospital.

Read our Patient, Family & Visitor Complaints and Compliments Policy.

If you have a complaint or suggestion for improvement:

It is best to solve your concerns at the time and place that they happen. We suggest that you start by speaking directly to the person who is providing your care or the Manager of the unit. If you do not feel comfortable to do this or feel your concern or question has not been answered, contact Patient Relations.

If you are a member of the community or have been discharged, contact Patient Relations.

If you have a compliment:

If you have a compliment to share with us, please feel free to speak with your care provider or contact Patient Relations. We will share your stories with the staff and physicians who were involved in your care unless you request that we do not.

How to contact Patient Relations:

  • By Phone: 519-751-5544 extension 2395
  • In Person: The Patient Relations Office is located in the B wing, level one of the hospital
  • By mail: Patient Relations
    200 Terrace Hill Street
    Brantford, ON
    N3R 1G9

Or visit here to fill out an on-line form.

Reminder: Please include your name and how to reach you if you would like us to call you back.

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